Frequently asked questions

Use the quote form, email us, or call 0499 003 000. We need both locations, the weight, the dimensions and a description of the goods.

For tipper work we quote per load or per tonne, so a single load is fine. For float and flat deck work it depends on the item — ring us and we will price it.

As early as you can. We run a small fleet, so availability depends on what is already committed — a day or two of notice makes a real difference, and anything oversize needing permits needs longer.

Yes, at no charge until the vehicle is despatched. Once a driver is en route to collect, a call-out fee may apply.

Often, but not always — a truck and dog needs room to turn and tip. Ring us with the address before you book and we will tell you honestly whether it will fit.

Only with written authority to leave. Without it the driver attempts contact and, failing that, returns the freight to our yard. Redelivery is charged.

Drivers will help where it is safe to do so, but our trailers are loaded and unloaded by forklift or crane. Tell us at booking if there is no machine at your end and we will work out how to handle it.

On the greater of actual or cubic weight, plus any handling requirements such as timed delivery, temperature control or waiting time.

Where one applies it is shown as its own line on the invoice, not buried in the rate.

Talk to us. Accounts and payment terms are arranged case by case for regular customers.

Carrier's liability cover applies subject to our conditions of carriage, and it is not the same thing as full transit insurance. For high-value goods, arrange your own transit cover or ask us about it before the freight moves.

Note it on the consignment note at delivery, photograph it before moving it, and tell us within 48 hours. Claims are much harder to resolve without those two steps.

Ring us and tell us what your prequalification needs — insurance certificates, ABN and ACN details and our safety information. See safety & compliance.

Yes. Asphalt and road jobs often run at night under traffic control, and that is normal work for us rather than an exception.